Refund Policy and Procedures

Behavior Modification Products
Citronella Anti-Bark and remote training collars, "How To" pamphlets and more!

Canine Nutritional Supplements
Flea allergy dermatitis. Dry, Flaky skin! Joint stiffness? These supplements can help.

Dog Food Ingredients
Learn about what goes into the food you are feeding your beloved companion animal!

Dog Training Equipment and Supplies
If we do not have what you need, email us and hopefully we can find it.

Flint River Ranch Super Premium Dog Food
By far the best food we have ever fed our dogs. It shows!

Heavy Duty Chew Toys
Give your dog something to chew on besides your furniture!

Leashes, Lunge-lines and Couplers
Our company supervises the production of our leather products. You will see the difference!

Training Collars
Power steering for you, less correction for your dog.

Special Offers
Check out our special deals and holiday promotions. Try Flint River Ranch at our special reduced price!

Refund Policy and Procedures

Refund Policy

We want you to be happy with your purchase. Please contact us immediately if there is a problem with your order or with your shopping experience on our website.

All items come with a 30 day money back guarantee except for the following

(These items can only be exchanged for other products equaling the purchase price or for a store credit*)

Citronella Refill

MasterPLUS Citronella Remote Training Collar
(Sorry, return postage is not refundable)

Refund/Return Procedure

All items being returned for refund or exchange must be received by us within 30 days from date of purchase, in original packaging and accompanied by original receipt. Please keep a copy for your records.

Questions on returning or exchanging any items after 30 days should be sent to our email address jndtc@msn.com or you can contact us at 760-737-6100. You can also fax us your inquiry at 800-414-4232.

Any questions regarding the warranty for the MasterPLUS or ABS Citronella collars can be directed to the manufacturer at 800-627-9447.

*Damaged items as a result of mis-use, neglect, ect., will not be refunded or exchanged.

Email jndtc@msn.com
If you have questions or comments, you can contact us toll free at 800.414.4232 or send us an e-mail. We appreciate your patronage.

Š1999 Natural Pet Systems, Inc.